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Return or exchange your order

Do you want to return or exchange products that you have ordered and received via our webshop? Read the return conditions below, so that your return/exchange can be properly processed. 

In the unlikely event that you have received the item damaged, we would like to hear from you as soon as possible. Please send a short message to our e-mail address: [email protected], and we will contact you as soon as possible. 

Return conditions:

  1. Return costs are the responsibility of the customer. Make sure that your return is sufficiently stamped. Unstamped or COD shipments will be refused.

  2. When returning items, the return form must always be completed in full.

  3. Goods must always be well packed to prevent transport damage. Items that are returned must be delivered undamaged and complete with packaging.

  4. Damage and/or traces of use can be a reason to refuse the return items.

  5. The shipping costs will only be credited if Laimböck is responsible for the error and/or problem and if the products have been returned in proper packaging.

  6. If a product (packaging) is damaged during return due to poor packaging, it will be agreed after telephone contact what percentage of the new value will be credited. This only applies to returns.

  7. Always enclose a copy of the invoice.

  8. Return the package to: Laimböck B.V., Liesselseweg 122, 5753 PP, Deurne, The Netherlands

Please check the following points before returning your order to us:

Do you have any questions? Please contact us.