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RETURNS / EXCHANGE

Return or exchange your order
Do you want to return or exchange products that you have ordered and received via our webshop? Read the return conditions below, so that your return/exchange can be properly processed. 
You have the right to return your order up to 30 days after receipt without giving a reason. Based on your preferred exchange/return, we will send you another pair of gloves or give you a full credit. Only the costs for returning to the web shop are for your own account. If you use your right of withdrawal, the product will be returned to Laimböck B.V. with all delivered accessories and - if reasonably possible - in its original state and packaging. 
In the unlikely event that you have received the item damaged, we would like to hear from you. Please send a short message to our email address: [email protected], and we will get back to you as soon as possible. 
Return conditions:
  1. Return costs are the responsibility of the customer. Make sure that your return is sufficiently stamped. Unstamped or COD shipments will be refused.
  2. When returning items, we kindly ask you to fill in the return form (or packing slip) and send it along with the return parcel.
  3. Goods must always be well packed to prevent transport damage. Items that are returned must be delivered undamaged and complete with packaging.
  4. Damage and/or traces of use can be a reason to refuse the return items.
  5. The shipping costs will only be credited if Laimböck is responsible for the error and/or problem and if the products have been returned in proper packaging.
  6. If a product (packaging) is damaged during return due to poor packaging, it will be agreed after telephone contact what percentage of the new value will be credited. This only applies to returns.
  7. Return the package to: Laimböck B.V., Liesselseweg 122, 5753 PP, Deurne, The Netherlands
 
Please check the following points before returning your order to us:
 
Do you have any questions? Please contact us. ([email protected])
If there is a desire to exchange the gloves or mittens into another size, it is useful to check our page: Gloves size measurement.